REFUNDS POLICY

Redmond Outdoor is a specialised Marquee, Large Format Printing  and Outdoor speciality items provider and we are committed to excellence in on-line retailing. Customer satisfaction is an integral part of this commitment.

This is reflected in our Returns Policy and means that you can shop at Redmond Outdoor with confidence knowing that we can offer you repairs, exchanges and refunds.

For your convenience, our merchandise may be exchanged or returned at any Redmond Outdoor store.

With proof of purchase

If you are able to provide satisfactory proof of purchase, Redmond Outdoor may offer you a repair, exchange or refund on most items stocked. Refunds will be given using your original payment method.

If you have simply changed your mind, Redmond Outdoor may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a reasonable period of time.

If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repairer.

Without proof of purchase

If you are unable to provide satisfactory proof of purchase, Redmond Outdoor may, at its discretion, provide you with a repair or exchange to the current value of the goods on most merchandise.

Please have photo identification ready so that we can record your name and verify your signature. Acceptable identification must also include your full name and expiry date, for example, Australian driver’s licence or passport.

Please note that Redmond Outdoor has the right to assess the age and condition of returned goods prior to offering a repair or an exchange.

Privacy

Redmond Outdoor is committed to protecting your privacy. You will be asked for information that is relevant to your transaction or to satisfy legislative requirements.

When returning merchandise with satisfactory proof of purchase, you will be asked for your signature as authorisation of the return transaction.

Without satisfactory proof of purchase, you will be asked to provide photo identification containing your full name, signature and expiration date, so that your name and signature can be verified.

Please note, when returning merchandise totalling $1,000 or more, you will be asked for your signature as authorisation of the return transaction. Redmond Outdoor is also required to record your name, address and ABN (if applicable) in order to comply with GST legislation relating to Tax Adjustment Notes.

This information may be accessed by authorised personnel of Redmond Outdoor for fraud investigations and fraud protection activities.

Information collected on returns slips will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis and may be disclosed to State and Territory departments upon request as required by law

If you wish to access your information held by Redmond Outdoor in relation to returns, please contact the Redmond Outdoor Customer Service Centre on 1300 784 921