At Redmond Outdoor, your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared. Redmond Outdoor is committed to safeguarding your personal information and will always handle your personal information securely and carefully.
Redmond Outdoor is committed to complying with all applicable Australian Privacy Laws and ensures that our staff are aware of their obligations. The following should give you a greater understanding on how we collect and use customer information.
Why we collect information
We collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve our service
- Provide offers that are of greater interest or benefit to you
How we collect this information
We collect information in a number of ways:
- When you order goods or services, particularly when those products are delivered
- When you leave goods with us for repair
- If you pre-order products from us
What we collect
The personal information we collect is in most cases supplied by you when you place an order or provide feedback to us.
- Delivery address
- Phone number
- E-mail address
- Your Company details
- Transaction information.
Who we may share your information with
We will often need to pass your personal details such as your name and address to companies who perform part of our service elivery. This includes organisations such as Finance companies, major delivery companies, out-sourced call centres, mail houses and third party fulfilment contractors. We may also disclose personal information to government authorities as required by law.
In these circumstances, Redmond Outdoor will ensure that these third parties undertake to protect your privacy.
If you would like to access or update your personal information, contact our customer service department on email@example.com. We prefer to receive email requests as in many cases this assists us to verify your identity when we verify your identity.
If you receive marketing offers from Redmond Outdoor and do not wish to receive them in the future, please call our customer service centre on 1300 784 921.
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.